Welcome to our website! As we have the ability to list on our website (our selection changes all of the time), it is not feasible for a company our size to record and playback the descriptions on every item on our website. However, if you are an American with a disability we are here to help you. Please call our disability services phone line at (718) 353-6516 during regular business hours and one of our kind and friendly personal shoppers will help you navigate through our website, help conduct advanced searches, help you choose the item you are looking for with the specifications you are seeking, read you the specifications of any item and consult with you about the products themselves. There is no charge for the help of this personal shopper for any American with a disability. Finally, your personal shopper will explain our Privacy Policy and Terms of Service, and help you place an order if you so desire.

Return Policy

Digi Plus is dedicated to our customer's 100 percent satisfaction. We are confident that our return policy will ensure your ultimate satisfaction with your purchase.

Before Purchasing

Let us help you do the research.

Most returns can be avoided before you make your purchase. Please make use of our comprehensive "pre check-up conditions" check model specifications and installation guides or call our knowledgeable appliance / electronics specialists for more information. Sometimes issues cannot be avoided, so here are some tips to help you if they arise.

Damaged Shipments

Inspect your appliance before accepting delivery.

All of our shipments are 100 percent insured. It is very important to inspect your product thoroughly before accepting and signing for it. Unlike smaller purchases, appliance / electronics are delicate and have many parts that are sensitive to rough handling. Though your box and packaging may appear intact, it is still possible that your product may be damaged. Check for both internal and external damage before accepting delivery. If you notice there is damage to the product, refuse the package and note the damage on the delivery invoice. Please call our customer service department immediately, and we will issue a return authorization (RA) number. If damage issues arise after signing for the merchandise, you are responsible for filing all claims with the shipper. Therefore, a thorough inspection of all packages is important before signing. If your item was shipped via UPS, call UPS at 800-pick-ups with your tracking number to report a damaged item.

Defective Merchandise

Plug in your appliance ASAP to make sure it operates properly.

It is important that you install your appliance as soon as you can to make sure it operates properly. If you receive an item that is defective upon delivery that is not due to shipping damages, please contact customer support within 48 hours of receipt. If your item is defective after the first use, please contact the manufacturer directly. Contact information for the manufacturer is included in the product literature.

If a residential appliance is installed in a commercial location, the warranty is voided. Digi Plus always goes according to the manufacturer warranties and policies.

Once the unit is brought out of the continental United States, the manufacturer warranty is voided.

We are not responsible for any installation charges when Digi Plus/manufacturer authorize a replacement on a unit.

Missing parts are covered within the first 30 days upon delivery receipt. Please contact the manufacturer directly to order any missing parts.

Product Does Not Meet Your Needs

Call within 48 hours if product doesn't meet your needs.

Before deciding on the model that you will purchase, do all appropriate research as recommended above. If you receive an item that does not meet your needs please call our customer service department within 48 hours of receipt. Any product that has been installed or has attempted to be installed cannot be returned. Returned products must be in brand-new condition with all packaging, product literature and blank warranty cards enclosed in the exact condition in which received.

Please remember that shipping and handling charges to and from our warehouse are not refundable. Also, if your item was shipped freight, you must return it by freight carrier to ensure its safe return. All returns are subject to a 15 percent restocking fee as well. We do not accept any returns on digital imaging products, laptop computers, air conditioners, special order merchandise and accessories.

General Return Policies at a Glance

  • To avoid having to return items, please read all item specifications before purchase, and call us with any questions prior to placing your order.
  • Damaged items should not be accepted upon delivery.
  • After signing for and accepting your item, you are responsible for all damage claims.
  • You must contact us within 48 hours of receiving your item if your product is damaged or does not meet your needs.
  • Call the manufacturer if product is defective after the first use.
  • In the event of a return, you must contact customer service to receive a return authorization (RA) number. We will not accept any returns without a RA.
  • All returns are subject to a 15 percent restocking fee.
  • Shipping and handling charges to and from our warehouse are not refundable for returned items.
  • Returned products will not be accepted unless they are in brand-new condition with all packaging, product literature and blank warranty cards enclosed in the exact condition as received.
  • You must return the item using the same shipping methods as it was originally shipped.
  • We do not accept any returns on digital imaging products, laptop computers, air conditioners and some specially ordered products.
  • We are not responsible for any missing, incorrect or damaged products delivered more than 30 days after receipt.
  • We do not take back returns on installed or used products.
  • Digi Plus reserves the right to refuse returns.